With over 12 years of diverse experience in the UK, focusing particularly in South London, I hold a rich background in human resources, customer care, client acquisition, and industry-specific training. My professional journey spans multiple sectors, including the food and security industries, where I managed operations across major venues and most notably, the UK taxi industry.
I hold various British licenses including PCO for London, Private Hire, and Hackney Carriage, reflecting my deep involvement and understanding of the UK's transportation sector. My extensive hands-on experience in the taxi business allows me to provide tailored training focused on customer service excellence, industry regulations, and business operations for new and existing drivers.
As the HR Manager at Orion BRC, I not only oversee recruitment and employee development but also lead client acquisition strategies and deliver specialised training programs. My dual role ensures a holistic approach to workforce management and client relations, helping our team and partners thrive in a competitive landscape.

Kindest Regards,
Irfan Ali Khan

Here at Orion, we believe that the human voice will always be the best approach to customer service calls.
"Customer Service" is an artform, with "Sincerity" and "Empathy" being its two core competencies. AI is its antithesis. We recognise that when your customers call you, they are doing so because they want and expect to talk to a human, otherwise they would simply use a chat or virtual messaging option. Don't polarize your customers by putting a virtual wall of data nabbing AI between you and them, choose a human call taker, every time!