Privacy Policy
Last updated: February 2026
1. Introduction
ORION Call Centre ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.orioncallcentre.com or use our services.
2. Information We Collect
Personal Information
When you contact us or use our services, we may collect:
- Name and company name
- Email address
- Phone number
- Business requirements and inquiries
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
3. Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website:
Essential Cookies
Required for the website to function properly and cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website (Google Analytics).
Marketing Cookies
Used to deliver relevant advertisements and track marketing campaign effectiveness.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send you information about our services
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
5. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure SSL encryption for data transmission
- Regular security assessments
- Limited access to personal information
- Employee training on data protection
6. Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
7. Third-Party Services
We may use third-party services that collect, monitor, and analyze data:
- Google Analytics for website analytics
- Trustpilot for customer reviews
- Social media platforms (Facebook, LinkedIn)
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Address
Unit C4 Hulme Court, Commercial Road,
Darwen, Lancashire, BB3 0FE
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.