●Email Management

Email Management

Professional email support with guaranteed response times

Comprehensive Email Support Services

Professional Email Excellence

Orion's email management service ensures your customers receive prompt, professional responses that maintain your brand reputation. Our dedicated email specialists work to strict service level agreements, guaranteeing timely communication that keeps your customers satisfied and your business running smoothly.

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Professional Response Management

Articulate, brand-consistent communications across all customer touchpoints

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Complex Inquiry Resolution

Detailed research and coordinated responses for technical or specialised queries

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Customer Relationship Nurturing

Strategic follow-up communications to maintain engagement and satisfaction

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Escalation Management

Seamless handover of complex issues to appropriate internal teams

Guaranteed Response Standards

99.2%

SLA compliance rate

2.3hrs

Average response time

82%

First-contact resolution