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Inbound Customer Support
24/7 professional customer service with industry-specific expertise
Professional Customer Service Excellence
Always-On Customer Support
Orion's round-the-clock customer service ensures your customers receive professional assistance whenever they need it. Our dedicated teams work seamlessly across time zones to provide consistent, high-quality support that reflects your brand values and maintains customer satisfaction.
Comprehensive Multi-Channel Support
Telephone Support
Professional voice services with industry-trained operators
- •Fluent English-speaking professionals
- •24/7/365 availability
- •Multi-line capacity handling
- •Call recording for quality assurance
Email Management
Prompt, well-written responses maintaining your brand tone
- •2-hour response time guarantee
- •Brand voice consistency
- •Template customisation
- •Attachment handling
Live Chat Integration
Real-time website support for immediate customer assistance
- •Average response time: 30 seconds
- •Multi-chat handling capability
- •Proactive engagement
- •Chat transcript provision
Social Media Monitoring
Professional response management across your digital platforms
- •Facebook, Twitter, Instagram coverage
- •Comment moderation
- •Direct message handling
- •Crisis management protocols
Elevate your customer experience with Orion's professional inbound support services. Let us become the trusted voice of your brand whilst you focus on core business growth.